Code 3 Consulting
Operations Consulting
Communications Center Operational Consulting
"You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete." -R. Buckminster Fuller
Of all the public safety agencies I've had the pleasure of working with, those who made the most impact on me were the ones who did things differently from the rest. Things that made me say to myself "well...that certainly isn't how WE did it!". It is human nature to look at a foreign methodology with skepticism. Doing things that have thus far been relatively successful has been paramount for the success of our species. Relatively successful, though, isn't groundbreaking; it isn't the result of a true drive to excel. From mundane processes such as timekeeping to ideas as radical as scrapping an ages-old deployment plan for an entirely new model, lets take an objective, outside-in look at your communications center.
EMS Deployment Plans
Few topics are as volatile in the world of EMS as System Status Management and deployment plans. If your agency uses SSM, when was the last time you went back to the drawing board with your deployment plan? How was it written? Was it data-driven?
Lets utilize the latest tools available to leverage both your historical response data and GIS modeling to create an SSM that makes the most sense for your patients and your providers.
Scheduling
Scheduling is an area that requires agency administrators perform a balancing act that would make any acrobat proud. Service demands balanced with budgets, employee well-being and resource availability.
The art of resource management requires first taking a step back from just
your employee schedule to create a complete inventory of your available resources. Resources in this context include staff, vehicles (or dispatch consoles), hard equipment, administrative support, etc. An oft-overlooked aspect of taking a complete resource inventory is making allowances for employee time-off, training, education, etc. It is necessary to query and combine data from a diverse set of sources to arrive at a complete resource inventory.
Once we have a complete inventory of the resources we have available, we need an equally complete picture of the demand placed upon those resources. Depending on your agency demand may include calls for emergency service, scheduled transports, mutual aid, special team responses, contractual obligations, etc. Data from your CAD system, scheduling system, training calendar and more are required to reliably calculate demand upon your resources.
Only when we have a truly complete picture of the resources available and the total demand placed upon those resources can we start the process of intelligently answering the demand.
